Cancellation and Returns Policy

We want you to be happy with your goods and if you change your mind you’re welcome to return your item to us for a refund. Here’s how it works.

Please read carefully, returns can only be excepted within 14 days after receiving your goods.

 

Download the Returns Form here

 

"I’ve changed my mind and I want to cancel my order."

If you want to cancel your order and we haven’t marked the order status as “Dispatched”, just contact us and let us know. We’ll simply cancel the order and refund your money.

 

"I’ve received my item but I want to send it back."

If you change your mind when you order from us you can cancel the order at any time from the point you place the order up until 14 days after you have received the item.

Just let us know via an email that you want to send it back, we’ll supply you with a returns number so you can fill in the Returns Form. Package the items and send it back to us at our main postal address remembering to include the Returns Form so we can process the package when it arrives.

When we receive the item back, we’ll refund you the value of the item. We can also give you credit to spend on something else or exchange for another item. Just let us know and we’ll work with you to give you a happy solution.

Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed.

 

"You sent me the wrong item."

Oops, accidents do occasionally happen. Just let us know and we’ll get you the right item sent out straight away. Sorry about that.

 

"Is my item suitable for my system?"

You will need to make the judgement on that based on the guidelines provided by your club/game. Inspect the item when it arrives with you and feel free to return within 14 days if you judge it is unsuitable for your system. If you go and play with it for the weekend - it’s used and not eligible for return. If it’s a weapon and you go practice fighting with it – it’s used and not eligible for return. As well as selling items for Larp we also cater to theatre, film and airsoft groups that have different requirements. Please bear this in mind.

 

Other things to remember...

  • Items are not eligible for return regardless of damage/wear and tear after 12 months from purchase.

  • You must provide proof of purchase when requesting a return.

  • Refunds are at the discretion of Larp Inn.

  • Used items may not be returned.

  • Damaged items where, in the opinion of Larp Inn, the damage has been caused by improper or careless use are not eligible for returns.

  • In the case of an exchange alternate goods will not be dispatched until the original has been returned and received by us.

  • Items returned without the returns form filled in and without a returns number will not be processed.

 

Product Images

The images used on the web site are for illustration only. You will receive the item only and none of the other accessories shown in the picture. Colour shades of leather, fabric and latex painted items may vary. (The brown item will be brown but the shade may be lighter or darker depending on the batch). Again you have 14 days to return the item unused if you are unhappy.

 

Return Postage

The buyer is responsible for costs of returning an item to us.

 

Damaged Goods

If you damage your item – and you weren’t mistreating it, then we’ll do our best to work with you to replace or repair the item. We may require proof of the damage.
Items that have been badly treated or put under undue stress will not be replaced. Larp weapons are made of foam and latex. They are durable, not indestructible – you don’t break a weapon core with a little “light sparring”! If you throw it at the floor, hit a wall with it, spill acid on it, fall on it or get alien hell slime on it, these are all your fault. Please don’t try to make us pay for your mistake. (If you can prove it is alien hell slime we may agree to a refund).

Really, we’re trusting you on this one. If its damaged because you were hard on it, play fair and don’t blame us for it. But if it is a genuine construction fault, we’ll do our best to fix the problem for you. Larp Inn reserve the right to make final decision on repair or refund of damaged goods.

 

"I ordered something and it’s waiting for stock."

All of the items on our site list their availability and current stock levels in the product description. While we can occasionally make a mistake or someone else could buy one at the same time, most of the time it’s accurate. If we don’t have one in the description tells you how long it usually takes to get stock in. Occasionally there are delays with a supplier. If you have any queries just ask. Again, you can cancel at any time and you can return it up until 14 days after you receive it.

If you do not inform us you wish to return an item within the 14-day limit, then it is considered to be accepted by you and not eligible for return.
If there is something that isn’t clear here – just ask us and we’ll help you out.

This article was published on Monday 27 November, 2017.